Brivity Success Stories | Bob Walsmith, Jr.
$200k to $2M+GCI – How Automation
Fueled Profitability for Bob Walsmith, Jr.
Armed with two engineering degrees, Bob Walsmith, Jr. knew that his detailed oriented personality and process focused mentality would be key to his success, which is what eventually led him to Brivity.
- Bob Walsmith, Jr.
- Berkshire Hathaway HomeServices – CA Properties
- Santa Barbara, CA
- Solo agent
- Brivity Platform
- Brivity VA (project based)
- Using multiple platforms for systems and operations
- Inflexible website lacking customization
- Lack of automation
“They’ve always done things faster than I had hoped with 100% accuracy. I couldn’t be happier with the work completed by Brivity VAs.”
Bob’s business was founded around his father’s beliefs of treating everyone with respect, kindness, and professionalism. “I treat everyone exactly the same, whether it’s a half million dollar condo or a $30 million estate, because they deserve the same level of service.”
Maintaining this level of client support is paramount to Bob, and he believes the Brivity Platform provides him the tools to offer exceptional service.
Just as important as the service Bob provides his clients, he’s also been very impressed with the level of service he’s received from Brivity.
“In my world, everything revolves around customer service. For me, there are two types of companies and their employees – the ones that do it because it’s their job and the others who truly love what they’re doing and feel like they have a stake in your success. The Brivity Support team is the latter, and I feel like every time I reach out, they actually work for me and me alone.”
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